Problem with installing Office 2016 suite


Greetings to all. I've bought Microsoft Office 2016. I don't have any problems with downloading the setup wizard but it won't install, a message appears saying: The procedure entry point QueryUnbiasedInterruptTime could not be located in the dynamic link library KERNEL32.dll. I searched that whole library on my PC and I've got it so I don't know what the cause may be.

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Answer: 1

Did you get your setup wizard from a legal source?

2 years ago
2 years ago
Correct answer
  • Lucy3 6/13/2017, 2:10:34 PM

    Yes, after logging in to, the download button is right on the first page.

  • iParanormalx 6/13/2017, 2:15:50 PM

    And what's your gear and system? If you do have the DLL file, you should have no problems with the installation.

  • Lucy3 6/13/2017, 2:20:36 PM

    At home I've got Windows 7 and it causes no problems, but back at the office, I've got a PC with Windows XP and all available service packs.

  • iParanormalx 6/13/2017, 2:25:44 PM

    It's no surprise that the setup wizard isn't working since you're useing such an old and unsuported system. On the website, there should be a list of requirements that need to be met by the device. So, you have no ther option but to update the wole system.

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